Contact Us

We're here to help! Have a question or need assistance? Reach out to our support team.

Send Us a Message

Email Support

For all inquiries, questions, or support requests:

support@mystarstories.app

We aim to respond within 24 hours (usually much faster!)

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM CT

Saturday - Sunday: Closed

Emails received outside business hours will be answered on the next business day.

Quick Answers

Looking for quick answers? Check out our FAQ page for common questions about:

How the service works
Pricing and payment
Delivery times
Photo requirements
Refunds and returns

Common Inquiries

• Order status and tracking
• Technical issues with downloads
• Refund requests
• Re-generation requests
• Photo upload assistance
• Custom theme requests
• Bulk orders for schools/organizations

Before You Contact Us

For faster service, please include:

Your order number (if applicable)
Email address used at checkout
Detailed description of your question or issue
Screenshots (if reporting a technical problem)

Privacy: We take your privacy seriously. All information shared with our support team is confidential and handled in accordance with our Privacy Policy.

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